A full diary hides it well. The patients you never hear from are the ones costing you most: the slow page they abandoned, the enquiry form they gave up on, the call that rang out at 4pm on a Tuesday.
Redfern & Gold conducts a forensic review of your practice's digital front door, then tells you, precisely, where they are going.
Demand is forgiving. It papers over the gaps in how a practice converts interest into booked, high-value treatment. Three places the money quietly drains away.
A prospective patient comparing three practices does not wait. Every additional second of load time on mobile thins the pool before they ever read a word about you.
Buried phone numbers, forms that ask for everything, no way to book at 9pm. High-intent patients abandon a difficult path and choose the practice that made it simple.
The single highest-value enquiry a practice receives is a phone call. When reception is mid-treatment or it is lunchtime, that call becomes someone else's new patient.
A single, considered document. Navy and gold, written for a principal, not a marketing department. It states what we found, what it is costing, and the order in which to fix it. No retainer required to read it.
Each is measured against field data and benchmarks, not opinion. Hover any lens.
Real-world load times on mobile using field measurement, not a lab score. The first thing a patient experiences, and the first place they leave.
Every tap from landing to enquiry, on a real handset. Where the journey breaks, doubles back, or asks for more than a patient will give.
Sampled calls across opening hours and beyond. How many ring out, how they are answered, and what happens to the patient who cannot get through.
Whether your high-value treatments, implants, aligners, cosmetic work, can actually be found by the patients searching for them in your area.
What a patient sees before they trust you with their mouth and their money: reviews, freshness, the gap between your standards and your shopfront.
The whole picture, joined up. We model the enquiries a practice of your size and traffic should expect, and the gap to what you are getting.
We review your practice exactly as a prospective patient would, from a real device. No logins, no meetings, no demand on reception. You need do nothing.
Within 48 hours you receive the Practice Operations Review: the findings, the cost of each leak in plain figures, and a single prioritised list. Yours to keep, whatever you decide next.
Take the report to your existing team, or have us close the gaps directly. Most principals start with one fix that pays for the engagement, then decide from there.
We are not an agency. We do not sell campaigns. We tell principals where the money is leaving, and then we are useful about it.
No proposal until we have measured. The Review stands on its own and is yours to act on however you wish.
Every finding is tied to a number and a benchmark. You should never have to take our word for it.
We take a small number of clients per region. Your competitors do not become ours.
Written to be read in one sitting by the person who owns the outcome, not forwarded to a department.
Send your name, practice website and a line to reach you. Within 48 hours you will have a clear, figured account of where prospective patients are slipping away, and what it is worth to keep them.